Ever notice how some words have a crazy amount of power? Like these: 

I do

No

Get out

Hands-up

Even when the result isn't so dramatic, our words shape our reality. 

I once heard a group of friends clapping and laughing with excitement...

I was a poor performer. 

Yep, it’s true. 

I cringe at how difficult I must have been to manage when I was a “young professional.” (I use the word professional loosely.)

The gruesome...

As a communication specialist, I spend my life studying the dynamics of human connection and conversation, and I think I have a pretty good grasp of what it takes to interact in healthy and productive ways. 

The problem is… I...

It's Monday.

I'm relaxed and at ease– excited for the week ahead and ready to roll!

It's not always like this.

Most Mondays I feel overwhelmed and a little sick to my stomach about how I am going to accomplish all that needs to be done....

People are who they are. 

• They act how they act.
• They believe what they believe.
• They say what they say.

What if we could come to terms with that? 

What if we could spend less time wishing they would STOP doing what they are...

For years, my clients have asked me to teach courses to their leaders about how to give feedback. 

They want to know how to deliver the bad news, and how to talk about disappointing performance, and how to address the most personal of topics...

Change can be hard, but it can also be exhilarating. 

If you lead anyone toward anything, then you fundamentally ARE leading change, 

So, it behooves you to understand a little bit about the psychology of change so that you can make...

Does hearing the words, “I’ve got some feedback for you” make you nervous? 

If so, you’re not alone. 

The mere mention of the word makes most people cringe, because we associate feedback with criticism, or we...

One of the key commonalities in difficult or strained relationships is that we tend to believe that the OTHER person is the source of the problem.

We often focus our attention on what they've done or who they are, when it is a larger dynamic,...