THIS Leader Podcast Â
61. Rebuilding Trust After Scandal: Navigating Accountability and Leadership Challenges: AMA
April 7, 2026
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Have you ever walked into a leadership role and found yourself paying for someone else's mistakes?
In this Q&A episode, Claire tackles two questions from real leaders who are doing exactly that — navigating trust problems they didn't create. Whether you've inherited a team that resists accountability or you're leading inside an organization rocked by scandal, this episode will leave you feeling seen, equipped, and ready to lead through it.
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You walked in with good intentions — ready to collaborate, raise the bar, and build something great. Instead, you got sneers, suspicion, and resistance. And none of it was your fault.
This episode is for leaders paying what is called the Trust Tax — the extra challenge that comes from inheriting trust problems they didn't create. Claire responds to two powerful questions from her community.
The first: a leader whose every attempt to introduce accountability is met with defensiveness. Claire offers four practical moves, from connecting first to co-creating team norms so people own what they helped build.
The second is harder — a leader inside an organization rocked by public scandal, whose integrity is now under the microscope. Claire addresses the guilt, the anger, and the impossible gap between what you feel and what you can say. Then she maps a clear path forward.
The leaders who step into a trust problem come out stronger. And so do their teams.
"You can become the reason people stay — even when the organization has given them every reason to leave."
61. Rebuilding Trust After Scandal: Navigating Accountability and Leadership Challenges: AMA
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About your Host
Claire Laughlin, MA, Organizational Development Consultant
Hi! I'm Claire Laughlin, and I love helping leaders like you create workplaces where people truly thrive.
For over two decades, I've been rolling up my sleeves alongside teams and organizations, using hands-on methods that actually work (because let's face it - theory only gets you so far!).Â
I specialize in teaching leaders how to engage their teams, helping managers become more effective facilitators, and showing people how to work better together.
I'm also a master facilitator for the Six Types of Working Genius® - a fantastic tool that helps you understand and leverage your natural talents.
When I'm not helping leaders like you build happy, high-energy workplaces, I'm enjoying a hike in the forest with my dog Fiona, spending time with my family or curled up with a great book.
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Let's keep the party going!
We have tons of great episodes waiting for you! Check them out on Apple Podcasts and Spotify.
59. The Five Keys to Conflict Resolution with Maryse Postlewaite
We've all been there — a conversation shifts, our chest tightens, and we either shut down or come out swinging. Neither response is what we want, but most of us were never taught how to handle conflict well.Â
Conflict resolution expert Maryse Postlewaite shares her Five Keys to Conflict Resolution — a practical framework built around the internal tools leaders need most. Maryse also shares why a five-minute investment before a conflict escalates is worth more than any roadmap, and why leading with authenticity and assuming positive intent can shift the dynamic entirely.
60. Burnout, Bold Moves, and Building Better Organizations with Jeremy Hannah
What happens when the person who helps organizations develop their people hits a wall of their own?
Jeremy Hannah spent 20 years building talent ecosystems inside Fortune 500s and fast-growing companies — then burned out so completely he questioned his own career path. What followed was a globetrotting adventure across 21 countries, a rediscovery of his own curiosity, and a return to his work with deeper clarity and purpose than ever.
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