Maryse is the founder of TLC Pathways, a platform for understanding and resolving conflict. 
Maryse teaches five keys that enhance our abilities when conflict arises. They include tools to build trust, enhance communication, broaden cooperation opportunities, expand perspective-taking, and understand the neuroscience underlying our thoughts and actions. Maryse gives us practical strategies for resolving conflict with poise, presence and authenticity. 

In collaboration with the Kidpower International / Safetypowers production team, Maryse created a self-paced on-line course that includes live sessions, teaching videos, role-plays, and descriptions for over 30 interactive, fun, engaging activities.

We've all been there — a conversation shifts, our chest tightens, and we either shut down or come out swinging. Neither response is what we want, but most of us were never taught how to handle conflict well. That's exactly what this episode is about.

Conflict resolution expert Maryse Postlewaite shares her Five Keys to Conflict Resolution — a practical framework built around the internal tools leaders need most:

• Trust & Affirmations — Build rapport consistently, not just when things go sideways. Try starting meetings with: "If you really knew me, you'd know..."
• Cooperation — Practice being open to other people's ideas so when conflict arises, the muscle is already there
• Communication — The words we use don't always mean what we think they mean — and unpacking that gap is powerful
• Perspective-Taking — Your lived experience shapes how you see every situation; learning to notice your unique perspective and the perspectives of others changes everything
• Neuroscience — When we're triggered, our thinking brain goes offline. Knowing this — and asking for a pause — is a skill we can all develop and one that helps you stay calm

Maryse shares why a five-minute investment before a conflict escalates is worth more than any roadmap, and why leading with authenticity and assuming positive intent can shift the dynamic entirely.

 Resources Mentioned:

• Maryse's self-paced course
• The Awakened Brain by Dr. Lisa Miller
• Connect with Maryse on LinkedIn

Visit ClaireLaughlin.com and connect with me @Claire Laughlin Consulting on Instagram and LinkedIn.

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